Subscribers
Subscribers are the people on your email list — their email address, name, and any extra details you've stored about them.
Viewing your subscribers
Go to Subscribers in the left sidebar. You'll see a table of all your contacts. Use the search box at the top to find someone by name or email address, or use the filters to narrow down by list or status.
What the status column means:
| Status | What it means |
|---|---|
| Enabled | Active — this person will receive your emails |
| Disabled | Won't receive emails, but is still in your system |
| Blocklisted | Permanently removed from all sends (e.g. they complained or their address bounced repeatedly) |
Sorting the list
Click any column heading — Email, Name, Status, or Created — to sort the list. Click the same heading again to reverse the order. Sorting works on top of any filter you've applied, so you can, for example, filter to one list and then sort by newest first.
Seeing a subscriber's full details
The table only shows a summary. To see everything stored for a person — including any extra details like their company, location, or membership type — click their row to open their profile.
Any extra details appear under the Attribs section of the profile. You can also edit their name, change their list memberships, or update their status from this screen.
Adding a single subscriber
Click New subscriber, fill in their email address and name, choose which list(s) to add them to, and click Save.
Uploading a list of subscribers
If you have a list of contacts in a spreadsheet:
- Go to Subscribers → Import.
- Click Download sample to see the format your file needs to be in. The only required column is
email— name is optional. - Export your spreadsheet as a CSV file (in Excel or Google Sheets, use File → Download → CSV).
- Upload the file, choose which list to add them to, and click Import.
Large uploads run in the background — refresh the page after a minute or two to see the final count.
:::tip Not sure about the CSV format? Send your spreadsheet to support@springup.software and we can prepare it for you. :::
Finding subscribers by their details (advanced search)
The standard search finds people by name or email. If you need to find people based on extra details stored against them — such as their company, membership type, or location — use the Query button next to the search bar.
Click Query and type one of these examples. Replace the values in quotes with what you're looking for.
Everyone from a specific company:
attribs->>'company' = 'Acme Corp'
Everyone on a specific plan or tier:
attribs->>'plan' = 'premium'
Everyone in a specific city:
attribs->>'city' = 'Sydney'
Search where a field contains a word (useful if you're not sure of the exact spelling):
attribs->>'company' ILIKE '%consulting%'
Combine two conditions:
attribs->>'plan' = 'premium' AND attribs->>'city' = 'Sydney'
The field names (like company, plan, city) need to match what was used when the subscribers were imported. Open any subscriber's profile and look at their Attribs section to check what fields are available.
Not sure how to write a query? Email support@springup.software and we'll help.
Exporting subscribers
Go to Subscribers, apply any filters or search you want, then click Export. This downloads a CSV file of all matching contacts — useful for backups or reporting.
Editing a subscriber
Click their row to open the profile, make your changes, and click Save.
Disabling or deleting a subscriber
- Disable — the person stays in your system but won't receive any more emails. Use this if someone asks to be removed but you want to keep a record.
- Delete — permanently removes them. Select one or more subscribers using the checkboxes, then click Delete. This cannot be undone.